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Frequently Asked Questions

The shipping and taxes are not included in our prices. You will have to pay the applicable provincial taxes as well as the shipping cost which is based on cubic weight. If you wish to generate a quote to include these costs simply click “ADD TO CART” and type in your province and postal code to calculate these costs.
We are not able to add to a pre-existing order. You would have to place a second order.
No. We are an online company only. We do not have a retail store location and so cannot do financial transactions other than through the web site. All orders must be paid for in advance.
At this time we do not offer shipping outside of Canada.
No, liners, hot tub covers, solar/winter blankets cannot be returned, they are final sale. These are considered custom orders. The old saying, measure twice and order once will save you a lot of headaches and give you a longer swim season.
Online we accept Visa, MasterCard.
Usually we are able to process Courier orders and ship them on the same day (if ordered before 12:00pm Eastern Time) to arrive within 2 – 5 business days depending on where you are located in Canada. Please refer to the shipping times for a more accurate time of arrival to your specific location. Freight shipments (150 Lbs or heavier) will take 7 – 12 business days. Freight shipments are delivered curb side.
We are located out of Ontario, Canada.