FREQUENTLY ASKED QUESTIONS (F.A.Q.)

Q: When will my order be shipped?

A: Usually we are able to process Courier orders and ship them on the same day (if ordered before 12:00pm Eastern Time) to arrive within 2 – 5 business days depending on where you are located in Canada. Please refer to the shipping times for a more accurate time of arrival to your specific location. Freight shipments (150 Lbs or heavier) will take 7 – 12 business days. Freight shipments are delivered curb side.

 

Q: Are shipping and taxes included in the prices?

A: The shipping and taxes are not included in our prices. You will have to pay the applicable provincial taxes as well as the shipping cost which is based on cubic weight. If you wish to generate a quote to include these costs simply click “ADD TO CART” and type in your province and postal code to calculate these costs.

 

Q: Where are you located?

A: We are located out of Ontario, Canada.

 

 

Q: Do you ship outside of Canada?

A: At this time we do not offer shipping outside of Canada.

 

Q: Can I pay when I pick up my order?

A: No. We are an online company only. We do not have a retail store location and so cannot do financial transactions other than through the web site. All orders must be paid for in advance.

 

Q: What forms of payment do you accept?

A: Online we accept Visa, MasterCard

 

Q: Who do I call if there is a problem with my order?

A: If you have a problem with your order you would contact us and we will advise on how to proceed depending on your requirements.

 

Q: I purchased the wrong size liner, hot tub cover, or solar/winter blanket can I return it?

A: No, liners, hot tub covers, solar/winter blankets cannot be returned, they are final sale. These are considered custom orders. The old saying, measure twice and order once will save you a lot of headaches and give you a longer swim season.

 

Q: Can I add to an existing order?

A: We are not able to add to a pre-existing order. You would have to place a second order.

 

Contact one of our pool specialists today to learn how to order the right sized safety cover for your pool.