1.) SHIPPING PROCESSING
OurPoolStore.com currently uses United Parcel Service, Inc. Canada (UPS Canada) & Canpar for shipping. Any product 150 LBS and under is shipped through UPS or Canpar under normal shipping rates & conditions. Any product exceeding the 150 LB shipping weight will be subject to additional freight charges. If a product falls into freight, a customer service representative will be contacting you with the additional freight charges.
Shipping pricing is automatically calculated by the UPS Shipping API which calculates “Real Time Carrier Rates” based on a variety of factors including but not limited to; Package Size, Package Weight, Departing Country, Destination Country, Tracking, Shipping Insurance. Products over 150 LBS are considered a freight item and will be calculated directly with a customer service representative.
Orders shipping to P.O. Boxes are subject to additional shipping charges, even if free shipping qualifications are met. If applicable, a customer service representative will be contacting you with the additional shipping charges.
We are currently only shipping to addresses in Canada. And are not accepting international orders.
Any parcel over the UPS weight restriction will be contacted by a representative from Our Pool Store to coordinate shipment of your large order by freight. Additional shipping charges apply for freight items.
Freight items cannot be shipped to P.O. Boxes.
Products that are classified as custom orders will require additional shipping & processing time and will not fall under the standard shipping time frame. A customer representative will be contacting you within 24 hours for all custom orders.
4.) RETURN POLICY
Please view our Returns Policy page for details.